TechZiel Icon TechZiel

MyTrainer Privacy Policy / Datenschutzerklärung

MyTrainer Privacy Policy / Datenschutzerklärung

Effective date: April 23, 2026

Last updated: April 23, 2026

This Privacy Policy is provided in English and German for MyTrainer users worldwide.

This Privacy Policy explains how TechZiel e.U. processes personal data when you use the MyTrainer mobile app and related support services.

Scope

This policy applies to the MyTrainer mobile app and associated support, account, and service operations.

It does not apply to third-party services, app stores, or websites operated by others.

Controller and Company Information

Controller: TechZiel e.U.

Registered office: Vienna, Austria

Commercial register number: FN 650131a

EUID: ATBRA.650131-000

To reduce misuse risk, official requests are handled only through the secure privacy contact form on this page.

Who This App Is For

MyTrainer is available to users of all ages. We do not intentionally collect unnecessary personal data from minors. If you believe data was provided unlawfully, submit a deletion request through the privacy contact form.

Personal Data We Collect

Data you provide directly

  • Account data, such as name, email address, profile settings, and authentication data
  • User-generated content, such as training notes, chat messages, uploaded images, calendar entries, horse records, and planning data
  • Support and privacy-rights communications

Data generated by app usage

  • Timestamps, usage counters, and entitlement status
  • Device and diagnostic data needed to keep the app stable and secure

Payment-related data

  • In-app purchases are handled by Apple App Store and Google Play
  • We do not receive or store full payment card numbers

Data Sources

  • Directly from you
  • From your interaction with the app
  • From Apple or Google for purchase status validation

Purposes and Legal Bases (EU/EEA and UK)

Contract necessity (GDPR Article 6(1)(b) and UK GDPR equivalent)

  • Provide account access, core app functions, and synchronization
  • Deliver requested app features, including AI-assisted responses

Legitimate interests (GDPR Article 6(1)(f) and UK GDPR equivalent)

  • Security monitoring, abuse prevention, service hardening, and troubleshooting
  • Fraud prevention and service quality improvement

Legal obligations (GDPR Article 6(1)(c) and UK GDPR equivalent)

  • Meet statutory requirements and respond to lawful authority requests

Consent (GDPR Article 6(1)(a) and UK GDPR equivalent)

  • Optional processing where consent is legally required

AI Processing Disclosure

Provider: OpenAI API (GPT-4o-mini model family or successors)

Data potentially sent for AI processing may include:

  • Chat prompts
  • User-uploaded horse images
  • Relevant contextual records needed to answer requests

Purpose: Deliver AI chat and analysis features within the app.

We do not use personal data for advertising profiling.

Cookies, SDKs, and Tracking

App cookies: We currently do not use app cookies.

Analytics: We currently do not use behavioral analytics for the app.

Diagnostics: Limited technical diagnostics may be processed to maintain reliability and security.

If this changes materially, this policy will be updated and any required disclosures or consent controls will be implemented.

Sharing of Personal Data

We may share limited data strictly as necessary with:

  • Hosting, infrastructure, and security providers
  • AI and support service providers
  • Apple and Google for entitlement verification
  • Professional advisors or authorities where legally required
  • Successor entities in case of merger, acquisition, or reorganization

We do not sell personal information and we do not engage in cross-context behavioral advertising.

International Data Transfers

Where data is transferred internationally, we apply safeguards appropriate to the destination and legal regime, such as Standard Contractual Clauses and supplementary measures when required.

Data Retention

Retention depends on data type and legal obligations.

Typical retention windows include:

  • Chat context: limited rolling context needed for service quality
  • Training, calendar, and logbook data: retained while account is active or until deletion
  • Budget and historical records: retained only as needed for user-requested functionality and legal obligations
  • Account data: retained until deletion request, unless a legal basis requires longer retention

Data Security

We apply technical and organizational measures, including:

  • Encryption in transit
  • Access controls and least-privilege principles
  • Logging and monitoring for security incidents
  • Structured error handling to reduce accidental data exposure

No method of transmission or storage is fully risk free, but we continuously improve safeguards.

Privacy Rights (EU/EEA and UK)

Depending on your location and applicable law, you may have rights to:

  • Access personal data
  • Rectify inaccurate data
  • Erase data
  • Restrict or object to processing
  • Receive data portability where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with your supervisory authority

US State Privacy Notice

Where applicable US state privacy laws apply, you may have rights to access, correct, delete, portability, and appeal processes according to your state law.

MyTrainer does not sell personal information and does not use personal data for cross-context behavioral advertising.

Other Regions (Global Users)

For users outside the EU, UK, and US, we apply a comparable privacy baseline and honor rights requests where required by local law.

Automated Processing

AI features assist users but do not make solely automated decisions that produce legal or similarly significant effects on individuals.

Account and Data Deletion

Deletion options:

  • In-app account deletion flow, when available
  • Privacy request via the secure form on this page

We may require verification before completing sensitive requests.

Third-Party Links and Services

Third-party services accessed through links or integrations are governed by their own privacy policies and terms.

Policy Updates

We may update this policy to reflect legal, technical, or operational changes. Material updates will be reflected by changing the Last updated date.

Contact and Privacy Requests

Use the secure privacy contact form on this page for:

  • Data access requests
  • Correction or deletion requests
  • Restriction or objection requests
  • Compliance or legal privacy inquiries

For security reasons, we do not publish direct support email addresses on this privacy page.

Privacy Contact Form

Use this secure form for access, correction, deletion, objection, portability, or consent-withdrawal requests.